Privacy Policy

Last updated: 6 October 2026

This policy explains how BeFit Egypt (“BeFit”, “we”, “us”) collects, uses, shares and protects your personal data when you use the BeFit mobile apps for iOS and Android and our related services (the “Service”). By using the Service you agree to the practices described here.

1. Data we collect

Account and profile

• Name, email address, phone number and password (stored encrypted).
• Date of birth, gender, address and profile photo, if you provide them.
• If you sign in with Apple, Google or Facebook, the account identifier and basic profile details that provider shares with us.

Fitness and health information

When you request personal training, a nutrition program or similar services, we ask you to complete a profile. Depending on the service, it can include your goals, training history, injuries, medical conditions, medications and allergies. Answering is voluntary, but some services cannot be provided without it.

Activity in the Service

• Classes, sessions and programs you book, cancel or attend, including check-ins at venues.
• Gym memberships, personal training packages, challenges and rewards.

Wallet and payments

• Your BeFit points and coins balances and their transaction history.
• Purchase and payment records (amount, date, product, payment method and status).
• Card payments and installment plans are processed by our payment providers. We do not store your full card number.

Partner programs

If you receive benefits through a partner (for example, a telecom operator offer), we receive the details needed to grant them, such as your phone number and the points or benefits granted.

Device and usage data

• Device type, operating system, app version and push-notification token.
• IP address, crash reports and diagnostic data.
• How you use the app, collected through analytics tools.

2. How we use your data

• To create and run your account, and to sign you in securely.
• To process bookings, memberships, purchases, refunds, points and coins.
• To let coaches, nutritionists and venues deliver the services you book, including using your fitness and health profile to plan your training or nutrition.
• To send you service messages by push notification, SMS or email, and, where permitted, offers and updates. You can turn push notifications off in your device settings.
• To provide customer support.
• To prevent fraud and abuse, and to keep the Service secure.
• To analyze usage, fix problems and improve the Service.
• To meet our legal, accounting and tax obligations.

3. Who we share it with

We do not sell your personal data. We share it only as needed to run the Service:

• Venues, gyms, coaches and nutritionists who provide the services you book. They see the details needed for that service, such as your name, booking and, for coaching, the relevant parts of your fitness profile.
• Payment providers, to process payments and installment plans.
• Partners whose offers you use, to confirm your eligibility and grant benefits.
• Service providers that host our systems or help us operate them, including cloud hosting, push notifications (Google Firebase), SMS and email delivery, analytics and error monitoring. They may only use your data to provide their service to us.
• Authorities, when the law requires it, or to protect the rights and safety of BeFit, our users or others.

Some of these providers process data outside Egypt. When they do, we rely on their contractual and security commitments to protect it.

4. How long we keep it

We keep your personal data while your account is open. When your account is deleted, we delete or anonymize your personal data, except records we must keep by law, such as payment and transaction records for accounting and tax purposes. See Delete your account for details.

5. Security

We use technical and organizational measures to protect your data, including encrypted connections and encrypted passwords. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Your choices and rights

• You can view and update most of your profile in the app.
• You can ask us for a copy of your personal data, or ask us to correct it.
• You can delete your account at any time. See Delete your account.
• You can turn off push notifications in your device settings and unsubscribe from marketing messages.

To make a request, email us at info@befiteg.com.

7. Deleting your account

You can delete your account from the app, or by emailing us. Full instructions, including what is deleted and what we keep, are on our account deletion page.

8. Children

The Service is not directed to anyone under 18, and we do not knowingly collect personal data from children. If you believe a child has given us personal data, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. We will post the new version on this page and update the date at the top. For significant changes, we will also notify you in the app or by email.

10. Contact us

For any question about this policy or your personal data, email info@befiteg.com.