Delete your BeFit account

Last updated: 6 October 2026

You can ask us to delete your BeFit account and the personal data associated with it at any time. This applies to the BeFit apps on the App Store and Google Play, published by BeFit Egypt.

Option 1: request deletion by email

1. Send it from the email address registered on your BeFit account, if you can.
2. Include the phone number registered on your account, so we can find it.
3. We may contact you to confirm the request comes from the account owner.
4. We will confirm by email once your account has been deleted.

Option 2: delete it in the app

1. Open the BeFit app and sign in.
2. Go to Settings and tap Delete Your Account.
3. Confirm. Your account is closed straight away and you are signed out.

What we delete

• Your account and sign-in details.
• Your profile: name, email address, phone number, date of birth, gender, address and photo.
• Your fitness and health profile answers.
• Your device and push-notification tokens, and your in-app notifications.

What we keep, and for how long

• Payment, purchase and wallet transaction records, which we must keep for accounting and tax purposes for as long as the law requires.
• If your account has a points balance when it is deleted, a record of that balance.

Deletion is completed within 30 days of your request. Copies in our backups are removed as those backups expire.

Before you delete

• Any remaining points, coins, memberships, packages or bookings are lost and cannot be refunded or transferred after deletion.
• Deletion cannot be undone. To use BeFit again, you will need to create a new account.

Questions? Email info@befiteg.com. You can also read our Privacy Policy.